VP, Head of Program Management - AI

Summary/Purpose: Help Synchrony accelerate responsible AI adoption and business impact across the enterprise. As Vice President, Head of Program Management for AI, you will lead the operating engine for the AI organization — translating AI strategy into disciplined execution across strategic initiatives, enablement programs, tooling rollouts, adoption efforts, governance forums, and cross-functional delivery priorities. Reporting to the Global Head of AI, you will establish and lead the program management function that gives the AI organization a single, trusted view of priorities, progress, dependencies, risks, and outcomes. You will partner closely with AI leadership, technology, product, business, risk, legal, compliance, HR, communications, and other enterprise stakeholders to ensure AI initiatives are well sequenced, well governed, and adopted at scale. You are an enterprise program leader who brings structure to ambiguity, communicates clearly with executives and delivery teams, and knows how to turn bold strategy into measurable progress. You are equally comfortable shaping an operating model, coordinating complex portfolios, driving adoption of new capabilities, and helping teams move faster while maintaining appropriate discipline in a regulated financial services environment. This role leads the program management function for the AI organization and is accountable for execution discipline, operating cadence, portfolio visibility, enablement coordination, adoption tracking, and executive reporting. It does not independently own AI model decisions, business case approval, technology architecture, risk acceptance, legal interpretation, or policy decisions; those remain with the appropriate accountable AI, business, technology, risk, legal, compliance, and governance owners. The role is expected to connect those owners, surface decisions, and drive the structure needed for timely, responsible execution.

Lead the AI program management function day-to-day — orchestrating execution across strategic AI initiatives, enablement programs, tooling rollouts, adoption efforts, and cross-functional projects. Translate AI strategy into an integrated portfolio roadmap, milestone plan, dependency map, and execution rhythm that enables leadership to make timely tradeoff, sequencing, and resourcing decisions. Establish and run the AI portfolio operating model — including intake, prioritization, governance forums, decision rights, escalation paths, status reporting, and portfolio health reviews. Drive AI enablement activities across the firm, partnering with HR, learning, communications, business teams, technology, risk, legal, and compliance to coordinate training, awareness, change management, and adoption campaigns. Lead program execution for AI tools rollout and adoption — ensuring launch readiness, communications, training, stakeholder alignment, feedback loops, adoption measurement, and disciplined follow-through on post-launch improvements. Coordinate complex, enterprise-wide AI initiatives that require alignment across business units, technology teams, data partners, risk, legal, compliance, procurement, communications, and other enabling functions. Aggregate, track, and report AI portfolio KPIs and program metrics, including progress against strategic priorities, adoption and engagement indicators, delivery health, risk, dependencies, issues, and executive decisions needed. Maintain an accurate, trusted program record for AI initiatives, ensuring status reflects validated reality and that outcomes, decisions, risks, and dependencies are documented clearly for leadership review. Develop and execute a proactive communication strategy for AI leadership, executive stakeholders, business partners, and enterprise audiences to build awareness, alignment, and momentum around AI priorities. Coordinate AI portfolio financials in partnership with Finance and business owners — tracking