Commercial Cards Client Executive Lead — Senior Vice President

Citi is seeking a Commercial Cards Client Executive Lead at the Senior Vice President level to own and grow a portfolio of strategic global client relationships while leading a high-performing team of Client Executives within Citi's Commercial Cards business. In this senior role, you will sit at the intersection of client strategy, commercial growth, and team leadership — directly shaping the performance and direction of one of Citi's most impactful client-facing functions. Your work will influence client outcomes, revenue results, and the professional development of the team around you.

Lead, mentor, and develop a team of Commercial Cards Client Executives, setting clear performance expectations through team KPIs that cover client engagement, deal pipeline activity, and revenue outcomes. Serve as the senior relationship owner for a portfolio of key global clients, acting as their primary advocate and ensuring consistent satisfaction, retention, and commercial growth. Partner with Global Solution Sales and Banking Relationship Coverage teams to identify revenue expansion opportunities and execute cross-sell strategies across both personal and team-managed accounts. Work closely with Commercial Card functional groups including (but not limited to) Product, Service, Finance, Legal, Risk Management and Fraud. Manage the full contract lifecycle for renewals and incremental deals, including building pricing models, leading client negotiations, and finalizing agreements. Monitor and ensure deal ramp in accordance with booked deal values. Coach team members through client meetings, escalations, and deal execution, providing senior-level guidance that builds individual capability and raises overall team performance. Conduct regular spend and revenue forecasting for assigned accounts, and oversee the team's forecasting activities to ensure profitability is accurately tracked and reported. Ensure team activities, CRM documentation, and client programs remain fully aligned with Citi's governance, risk, and compliance standards — including KYC and AML requirements. Prepare and present portfolio performance reports and strategic updates for senior leadership, translating client and market insights into actionable business recommendations. Required Qualifications & Skills 10 or more years of experience in client relationship management, relationship sales, or business development within commercial cards, commercial payments, or a closely related financial services environment. Demonstrated people leadership experience, with a history of managing team performance through clearly defined KPIs and structured coaching frameworks. Ability to own and grow complex, senior-level client relationships across large, globally operating organizations. Advanced analytical capability, with hands-on experience building revenue forecasting models and tracking commercial performance metrics. Strong negotiation and commercial acumen, with experience leading end-to-end contract and pricing processes. Clear and persuasive communicator, able to influence senior client stakeholders, internal partners, and team members with credibility and precision. Bachelor's degree or equivalent professional experience in a relevant commercial environment. 10%-20% travel will be required. Beneficial Skills & Qualifications Master's degree in a relevant business or financial discipline. Familiarity with CRM platforms and experience embedding data-driven pipeline management practices within a client-facing team. Background in capital markets, institutional banking, or broader financial advisory services, providing additional context for client strategy conversations. Experience leading cross-functional projects spanning product, technology, onboarding, or service delivery teams. Understanding of Commercial Cards and how product’s P&L functions at an industry level.

Joining Citi means stepping into a role with genuine strategic weight — one