Helpdesk Technician Tier 1

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems.

You’re welcome to work remotely in Singapore.

• Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.

• Log, categorize, and prioritize all incoming support requests in the IT ticketing system.

• Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network).

• Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.

• Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.

• Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.

• Maintain and update asset inventory records.

• Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return.

• Follow standard procedures for proper escalation and ticket closure.

• Provide excellent customer service by ensuring timely and clear communication with end users.

• Extensively document actions taken and suggested resolutions in detail.

• Actively contribute to IT knowledge base.

• Assist with regular IT maintenance tasks, such as software updates and hardware checks (for both user endpoints and office infrastructure).

• Ensure compliance with company IT policies and procedures.

It will be an added bonus if you have:

• Exhaust all possible scenarios within their access level when attempting to resolve an issue

• Proactively seek feedback from peers, mentors, and leaders

• Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects

• Contribute to continuous service improvement by participating in projects and driving operational enhancements.

• Build meaningful and fruitful relationships within the team and cross functionally

• Fearlessly seek improvement personally, within processes, and within the team’s culture

• An IT customer support background with 4+ years of service desk technical experience.

• Advanced