Client Consultant

Job Posting End Date: August 13 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:  Award-winning culture  Inclusion and diversity as a priority  Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability  Generous PTO (including paid time to volunteer!)  Up to 9.5% 401(k) employer contribution  Mental health support  Career advancement opportunities  Student loan repayment options  Tuition reimbursement Flexible work environments  *All the benefits listed above are subject to the terms of their individual Plans . And that’s just the beginning…   With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!  General Summary: In this role, you could be aligned with one of our teams supporting one of our many benefit Ben Tech/HCM partner (ADP, Workday, UKG, Employee Navigator). This posting is intended to fill Client Consultant positions within the Small Business, Mid-Market, HRC, and Broker Connect segments. Final team alignment will be determined by the hiring panel based on business needs, candidate experience, and overall fit. This role is the primary service point for client and broker matters related to all policy level administration needs. This role has ownership and accountability for the ongoing delivery of highly responsive and accurate customer service for Unum’s integrated products and may service clients from different-sized market segments. This consultative role facilitates client education across all product lines to ensure understanding of solutions applicable to clients’ needs. These complex activities require in-depth knowledge of technical integrations with various technology partners, and platforms. In addition, this role partners with other departments to ensure the accuracy of invoices, corresponds with clients to follow up on outstanding payments, and resolves service and billing issues. This role will drive resolution for complicated and sensitive service matters with the goal of turning around challenges and converting them into opportunities for deeper customer loyalty, retention, and future growth. The role owns the relationship with clients and brokers for all policy administration needs, collaborating with the field operations to drive customer persistency, and satisfaction while mitigating risk. Principal Duties and Responsibilities: Analyze, communicate, and consult on various billing and service-related issues to solve for root cause and eliminate additional downstream billing and service impacts. Educate customers, brokers and field partners on products, processes, technology, and offerings, consulting on their unique benefit plan design and/or digital ecosystem. Work with brokers to resolve field issues related to clients Serve as a specialist on complex service and billing issues related to policy administration and enrollment and work with service partners as needed to resolve issues.  Lead collaboration with business partners to provide subject matter expertise on Unum’s technology capabilities, and associated systems, in support of administration, benefits and other key internal business processes. Troubleshoot client file feeds or digital solutions as necessary to resolve issues Proficient in completing comprehensive audits