Services Acct Mgr, Expert

Keysight  is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more  about what we do. Our award-winning   culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Key Responsibilities Strategic Account Leadership Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout Korea. Develop multi-year  Lifecycle Services  strategies tied to customer technology roadmaps and test modernization initiatives. Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction. Lead executive-level service reviews, QBRs, and long-term service planning discussions. Sales Growth & Business Development Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets. Identify whitespace within accounts and introduce advanced solutions including  KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services . Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities. Negotiate commercial terms, pricing, and service deliverables at expert level.   Customer Relationship Management Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention. Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements. Serve as escalation point for critical service events, outage mitigation, or urgent operational support. Cross-Functional Leadership Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy. Collaborate with Legal, Finance, and Operations to structure complex service agreements. Lead internal teams during RFPs, contract renewals, and technical solution development.

Required 12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries). Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management. Proven ability to manage complex enterprise customers and close multi-year service agreements. Strong business acumen in negotiation, commercial structuring, and value-based selling. Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings. Preferred Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs. Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations. Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs. Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus. Core Competencies Strategic account planning and executive communication Expert-level negotiation and commercial strategy Technical credibility across test engineering and service operations Relationship building at all levels Problem-solving and escalation management Resource coordination across cross-functional teams Long-cycle and complex-deal sales execution Success Indicators Annual