Sr. Product Manager Technical, Amazon Connect Customer

As part of the AWS Applied AI Solutions organization, our vision is to provide business applications leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' success through delivery of intuitive and differentiated technology solutions which solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect Customer is an easy-to-use cloud customer experience solution that helps companies of any size deliver exceptional customer outcomes at lower cost. Connect Customer has evolved into a unified customer engagement application that seamlessly blends human expertise with AI-driven interactions, supporting billions of customer engagements globally. We are seeking a Senior Product Manager, Technical to help drive the product vision and execution for Amazon Connect Customer Outbound Campaigns. In this role, you will own the product strategy and roadmap for content and digital engagement within Outbound Campaigns, and shape how organizations reach their customers with the right message, on the right channel, at the right moment. You will own how businesses create, curate, test, and optimize the content that powers their campaigns across channels, and how those campaigns connect into inbound service to create seamless, personalized customer journeys. This role suits a builder who wants to set the direction for a growing product, not just execute against a defined one. Key job responsibilities - Own the product roadmap and execution for content and digital engagement within Outbound Campaigns, setting the direction for your product and driving measurable usage growth and adoption across target industries. - Own the content that powers Outbound Campaigns, from creation, curation, and template management to AI-assisted content generation, approval workflows, and governance at scale. - Define how businesses optimize their engagement, including multi-variant testing, measuring what drives conversion and retention, and closing the loop so campaigns improve with every interaction. - Shape how Outbound Campaigns integrates with the broader Connect Customer experience, connecting outbound outreach to inbound service so customers experience one continuous journey across channels. - Partner with go-to-market teams to develop positioning that accelerates adoption, builds and nurtures the sales pipeline, and drives feature adoption across customer organizations. - Work backwards from customers to identify and prioritize the right problems, then partner with engineering, design, and science to deliver. - Understand the regulatory and consent requirements that govern customer engagement (e.g., CAN-SPAM, GDPR, and regional messaging and data-privacy regulations) and build products that make compliant engagement easy for customers. A day in the life You like working directly with all levels and types of customers, from CxO to individual contributors and engineers to business people, to solve their most complicated problems through software. You enjoy being on a team that fosters a collaborative environment as we work towards common goals. You are a passionate learner and are motivated to take on new and, oftentimes, ambiguous challenges. You are able to lead and partner with a variety of stakeholders to identify and prioritize the right problems to solve and solutions to develop. You are comfortable and thrive in a fast-paced environment.

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