Travel&Expenses Helpdesk Officer with Dutch

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Travel&Expenses Helpdesk Officer with Dutch

2/4/25

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as an Travel&Expenses Helpesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs. ͏

Fluency in English and Dutch; At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk; Very good analytical and problem-solving skills; Numerical competencies; Customer-oriented; Ability to adhere to TAT and timelines; Attention to detail; Active listening combined with excellent written and verbal communication competences; Knowledge of T&E (Travel & Expense) or Finance domains.

T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems; Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat; Ensures that the phone/chat line is open at the beginning of the work program; Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses; Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction; Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem; Ensures a structured and high-quality communication related to the open cases; Creates tickets to the IT support team whenever necessary.

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