Guest Experience Expert Full Time Park Lane

LONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 9200+ properties across 145 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits. We are now recruiting for an experienced Guest Experience Expert to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke experiences for you. ARE YOU ELIGIBLE TO WORK IN THE UK? A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting this website https://www.gov.uk/prove-right-to-work

BRING YOUR CULINARY LEADERSHIP TO ONE OF LONDON’S MOST PRESTIGIOUS HOTELS

We are seeking an experienced and passionate Guest Experience Expert to join our dynamic team in the heart of Mayfair. This is an exciting opportunity for a service driven hospitality professional to create memorable and personalized experiences for our guests in a luxury hotel environment. As a key ambassador of the brand, you will build meaningful connections with guests, anticipate their needs, and deliver exceptional service throughout their stay. You will play a vital role in enhancing guest satisfaction, resolving enquiries with professionalism and care, and ensuring every interaction reflects the highest standards of hospitality while contributing to a collaborative and high-performing team.

Previous experience in a luxury hospitality environment is preferred

PROUDLY RANKED AMONG THE TOP 5 HOTELS IN LONDON IN THE CONDÉ NAST READERS’ CHOICE AWARDS 2025 A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

FINANCIAL WELLNESS

Competitive salary package 28 days holiday including bank holidays increasing to a maximum of 31 days Accommodation Service Charge upon successful completion of probation Season ticket loans Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! Recommend a friend scheme Complimentary dry cleaning - we do like to make an impression! Access to major high street discounts so you can treat your friends and