Senior Software Engineer-Service Now developer, ITSM

About this role: Wells Fargo is seeking a Senior Software Engineer. In this role, you will: Lead moderately complex initiatives and deliverables within technical domain environments Contribute to large scale planning of strategies Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.

4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

1. ITSM Module Expertise Design, implement, and enhance ServiceNow ITSM modules , including: Incident Management Problem Management Change Management Request Management (RITM/Catalog) Knowledge Management CMDB (ITSM integrations) Configure SLAs, workflows, business rules, notifications, and catalog items to improve ITSM process maturity. 2. Custom Development & Scripting Develop solutions using: Glide Scripting Business Rules Client Scripts Script Includes UI Policies/UI Actions Flow Designer & Workflows Build custom logic to meet ITSM automation, data transformation, and orchestration requirements. 3. Integrations & Automation Implement and support integrations between ServiceNow and IT tools (e.g., monitoring, ticketing, CMDB sync, AD, messaging systems). Develop REST/SOAP APIs , IntegrationHub spokes, and automated workflows to streamline ITSM operations. Collaborate with platform architects for robust, secure, and scalable integration design. 4. Platform Administration & Governance Perform platform configuration, ACL management, access roles, and data policies related to ITSM. Support instance upgrades, manage update sets, resolve conflicts, and ensure pre/post-upgrade validation. Monitor platform health, performance, and adherence to best practices. 5. Technical Leadership & Process Improvement Work closely with ITSM process owners to translate ITIL-aligned requirements into technical solutions. Provide technical leadership in design discussions, peer reviews, and architectural decisions. Mentor junior developers and support team knowledge growth. Identify opportunities for automation, optimization, and continuous improvement in ITSM processes. 6. Agile Delivery Participate in Scrum ceremonies , backlog refinement, PI planning, and sprint execution. Provide accurate estimations, technical feasibility analysis, and risk identification. Work location : Bangalore /Hyderabad. Job Expectations: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. 4+ years of experience in ServiceNow development with a strong ITSM module focus. Hands-on expertise with: Incident/Problem/Change/Request/Knowledge modules Service Catalog & Record Producers CMDB relationships supporting ITSM Workflows & Flow Designer Strong knowledge of ITIL v4 principles. Proficiency in JavaScript, Glide APIs, JSON, XML , and ServiceNow UI configuration. ServiceNow certifications: CSA – Certified System Administrator CAD – Certified Application Developer CIS – ITSM (highly preferred) Experience with ATF (Automated Test Framework) . Familiarity with DevOps , Git, Azure DevOps, or similar tooling. Exposure to ITOM Foundation (Discovery, Event, CMDB enrichment) is a plus. Experience working in large-scale enterprise environments. Strong communication and stakeholder engagement skills. Ability to