Customer Engagement Applications Engineer - Northeast USA - SPTS Division

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents. Job Description/Preferred Qualifications Responsibilities Deliver, demonstrate, and implement process solutions that meet or exceed customer requirements – primary location is in Northeast United States (New York or Massachusetts). Install customer-specific processes on both new and used systems, verifying compliance with agreed process specifications – “Process Transfer”. Enhance procedures, specifications, and existing processes to support the delivery of high-quality equipment, exceeding customer requirements. On-site attendance for process installation, development and update meetings where needed, along with remote support for customers. Collaboration with internal SPTS hardware and factory groups to ensure: Proper tool/module software and hardware setup Timely and appropriate issues reporting Smooth timeline for process qualifications Collaboration with sales team on new applications or potential for future tool sales Make presentations for all onsite projects – executive reviews and detailed summaries Proactive offering of solutions where required – current and future-facing In depth compilation analysis of data – some of it complex with multiple variables Develop familiarity with necessary process modules and endpoint capabilities Key Behavioral Competencies Able to communicate effectively with engineers and executives. Flexible and highly motivated with a “hands on”, “can do” approach. Able to work both independently (unsupervised) and as part of a small to medium-sized team with generally tight deadlines. Able to carry out relevant project work in a multi-tasked, manner with daily planning. Data-driven with basic understanding of design of experiments and