Service Tech Coordinator

Keysight   is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more  about what we do.   Our award-winning   culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsible for Bench Repair ,   calibration ,   adjustments ( automated and manual)   and    preventive   maintenance   of   c ustomer ’s    K eysight   Test and Measurement instruments   in   t imely , thorough, and professional manner   at Keysight   expertise   service center and(or)   at   our customer sites     Perform complex   repair   that   needs   unique experience & skills .   Go-to person for the team & help them trouble shoot unique problems   Lead/ participate   in technical programs/projects   Shall   participate   in   train   the trainer curriculums when   new technologies ,   process   or NPIs are introduced.   Work with cross functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible   Solve a broad range of system problems of varying scope and complexity, involving hardware, software   Person   may need to travel to customer sites for diagnosis and troubleshooting of Keysight products.   Ensures customer satisfaction by providing shortest TAT and advising customers on preventive maintenance and configurations.   Meeting CE performance metrics   like customer satisfaction, TAT, Low re-repair rates, Quality compliance, lab protocol adherence etc.   Required to support with production data and analytics when   required   Needs to lead or   participate   in ISO and Internal Keysight audits.   He   is also required to   close audit findings.    Needs to mentor, train   CE’s ,   and   assist   management in hiring.   Understand root causes of failure by partnering closely with customers,   divisions   and other   stake holders   to develop strong preventive action and to avoid occurrences.   Provide inputs for skill development and hardware capability and capacity build up.   Work as a link between operations and business to understand fiscal year operations   requirement   and   assist   in developing   same .   Engage with spare parts planning team to ensure a healthy parts supply and thereby better service TAT’s   Lead and Participate in Projects and programs as   required .   Own the technical and process documentation   Qualifications     A university degree in Electronics and Communication engineering with a minimum of   10 years   of relevant professional experience in service operations in the field of test and measurement.   Knowledge on RF  domain and Digital products is   required   Experience in   Repair,   calibration and maintenance of   Test and   measur ement   equipment.   Excellent team spirit, ability to work in an environment where the commitment to deadlines for our c ustomers will   be a priority.   Exposure to   project management (Lean, GB and so   on.. )   Good leadership and Communication skills   Should own & know, how to ride   two wheeler   and or drive   4 wheeler   Exposure to six sigma and lean   methodology   desirable.   Prior experience in SME role is desirable   Willingness to travel extensively   in India and within   Bangalore .   Curiosity to learn   new technologies       Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***