I2C DS Collection & Dispute Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Finance Job Sub Function: AP/AR Job Category: Professional All Job Posting Locations: Bogotá, Distrito Capital, Colombia Job Description: Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. DePuy Synthes is recruiting for a I2C DPS Collection & Dispute Management Analyst, located in Bogota, Colombia. ITC   Collections & Dispute Management   Analyst -   is responsible for   end ‑ to ‑ end   ownership of customer collections and dispute management activities within the   Invoice ‑ to ‑ Cash   (I2C) process, supporting Johnson & Johnson Global Services Finance.   This role supports   high ‑ risk ,   high ‑ value   customer portfolios and ensures   timely   cash collection,   accurate   dispute resolution, and compliance with internal controls and service level commitments.

Collections & Accounts Receivable Management   Manage customer collections and open receivables through proactive   follow ‑ ups , customer engagement, negotiation, and dispute resolution techniques   Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)   Monitor collection performance and KPIs against Service Level Agreements (SLAs)   Perform AR forecasting, trend analysis, and root cause analysis on payment behavior   Manage Sales Order Releasing activities within defined authority limits     Dispute Management   Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.    Serve as a Dispute Analyst Subject Matter Expert (SME) for complex,   high ‑ value , or   high ‑ risk   disputes.    Manage non-disputed credit transactions and revenue reconciliation activities.    Provide guidance and escalation support for complex customer and internal issues to   expedite   resolution.    Participate in or support customer negotiations to resolve disputes and improve payment outcomes.   Identify   and execute process improvement opportunities,   utilize   technology tools, and support audit readiness and audit requests.     Collaboration & Stakeholder Engagement   Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams.   Act as a trusted advisor to internal stakeholders on