Production Coordinator, Media Operations

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Production Coordinator will be an integral member of the Airbnb Scaled Ops Department. This specialized team encompasses a broad spectrum of creative disciplines, including design, photography, and video, dedicated to maintaining and promoting the visual identity of the brand.

You will help elevate the overall quality of Airbnb Homes, Experiences & Services through high quality photo merchandising, and forge meaningful connections between Airbnb's brand and its rapidly expanding community.

The role demands a candidate who is adept at guiding projects to completion efficiently and effectively. The ideal applicant will be self-driven, capable of motivating others, and excel in delivering creative solutions despite changing constraints. A collaborative attitude, empathy, and a resolute focus are essential qualities, to ensure clear and effective communication across all levels of production and with stakeholders.

• Deliver assignment feedback to photographers based on editor’s notes

• Track the delivery of appearance releases and ensure they are in the proper folders

• Recruit photographers in high priority markets where we are unable to meet photoshoot demand

• Negotiate additional travel compensation with photographers in order to encourage them to accept assignments outside of their market coverage.

• Carefully review host feedback received via email and the NPS form, and ensure action is being taken on every assignment.

• Identify themes in both photographer and host feedback to go back into our training and prep materials.

• Oversee our 'waitlist queue’ which accounts for assignments that are not being accepted by photographers.

• Monitor ‘declined’ assignments and remove photographers from the program who are habitually refusing assignments, or confirm with them via email if they’d like to stay engaged.

• Help ensure a smooth production process for higher end shoots that are being photographed by Creative team photographers.

• Provider supervisory support to our CS team

• Provide progress updates to Media Ops, vendors, and stakeholders. Engage with external partners and agencies as required by project demands.

• 6+ years working in Creative Production: product, film, photography

• Familiarity with the freelancer community and an understanding of their experiences

• Solution-focused with excellent prioritization, multitasking, and time management skills. Experience with Salesforce and Airtable a plus

• The ability to thrive in a fast-paced, deadline-oriented environment, maintaining focus under ambiguous conditions

• Eager to learn, embraces new challenges, and actively seeks out solutions

• Passionate about art, photography, film, design, and other forms of produced conceptual media

• Familiar