Analyst, Collections

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division KLA is well known for its high-performing business model which routinely produces significant profit margins and revenue. Key to supporting KLA business is the finance team that partners with corporate and global business organizations to provide expertise and guidance for developing and executing sound business models and practices. The Finance organization consists of operations and corporate finance teams. The operations finance team influences business decisions by gathering the best available operations information, distilling it and making recommendations to our management team on the best course of action. The corporate team provides a broad range of services, such as financial planning, corporate accounting, tax, industry analysis and benchmarking, internal audits, SEC reporting and merger and acquisition support. Job Description/Preferred Qualifications Key Responsibilities Accounts Receivable Management Manage an assigned portfolio of customer accounts and monitor outstanding balances. Perform proactive collection activities through phone calls, emails, customer portals, and meetings. Reduce past-due balances and improve Days Sales Outstanding (DSO). Review aging reports and prioritize collection efforts based on risk and exposure. Track payment commitments and follow up to ensure timely receipt. Customer Relationship Management Build and maintain professional relationships with customers' Accounts Payable and Finance teams. Resolve payment disputes and identify root causes of delayed payments. Coordinate with internal stakeholders to address invoice, pricing, tax, shipping, or contract issues impacting payment. Conduct customer account reviews and collection status meetings. Cash Flow & Risk Management Support company cash flow objectives through timely collections. Escalate high-risk accounts and significant delinquency issues. Identify trends indicating financial distress or collection risk. Recommend credit holds, order blocks, or management escalation when necessary. Partner with Credit Analysts on customer financial reviews and risk assessments. Dispute Resolution Investigate disputed invoices and coordinate resolution with: Sales Customer Service Revenue Accounting Order Management Logistics Maintain detailed documentation of disputes and actions taken. Monitor dispute aging and ensure timely resolution. Reporting & Analysis Analyze customer aging reports and collection performance metrics. Prepare collection forecasts and cash receipt projections. Provide weekly and monthly reporting on: Past due balances DSO performance Collection effectiveness Dispute trends High-risk accounts Support audit requests and SOX compliance requirements. Systems & Process Improvement Utilize ERP systems such as SAP S/4HANA Update collection notes, customer communications, and account status information. Participate in automation and process improvement initiatives. Support implementation of digital