IT Technical Analyst I

Business Unit Overview Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Join our company and be part of an innovative team that’s First in Food . Location Description Michael Foods, Inc. located in Norwalk, Iowa is a southern suburb in the Des Moines, Iowa metropolitan area. We are known for knowing our neighbors and enjoying a great quality of life! Our location produces high quality precooked egg patties as well as various French Toast products.

Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants.  The individual would have limited supervision in day-to-day efforts.

Utilizes the Service Management tool to enter, track and maintain requests through completion Respond to phone, email, and in person requests for assistance Identifies and addresses trends in support issues and corrects the root cause. Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale Adhere to all department and company processes and policies. Quickly adjust to constantly changing conditions, displaying a positive attitude toward new opportunities and change. Assist in the maintenance of IT budget activities as it relates to MFI IT support activities Adhere to, and maintain, MFI policies and procedures 10% domestic travel may be required. Other duties/responsibilities as assigned Qualifications EDUCATION OR EXPERIENCE: Two-year technical degree, related technical certifications, or equivalent work experience is required Technical proficiency with PC hardware, Windows operating systems and system management tools Prior background in a manufacturing setting preferred 2+ years of experience in an IT support environment is required. Awareness of the ITIL process framework   SKILLS AND KNOWLEDGE REQUIREMENTS: Exceptional customer service skills. Individual must be able to calmly and effectively manage customer problems and requests. This position represents IT at all locations Strong sense of urgency and ownership in accepting assignments and delivering service Technical knowledge that extends across disciplines to troubleshoot complex technical issues with a team Technical knowledge of Active Directory, SCCM, MDT, or similar systems, O365 and Windows 10 Technical knowledge of plant related technology (label printers, handhelds, lift computers/scanners, etc.) Understand concepts related to networks, servers, databases, etc. Strong communication and documentation experience Strong organizational and time management skills Ability to work with limited supervision in the management, prioritization and resolution of all technology activities pertaining to the assigned locations Problem solving by using a combination of troubleshooting tools, experience and creativity to resolve customer technical issues Ability to work across the organization in identifying, troubleshooting and resolving complex issues