Air Operations Associate

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Flexport is building its operations in the Philippines — and this is your chance to be part of it from day one. As an Air Operations Associate based in Manila, you'll join a foundational team helping to establish how Flexport delivers world-class air freight in one of Southeast Asia's most exciting markets. You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments moving — combining hands-on operations, customer service, and documentation work to deliver seamless supply chain execution.

Shipment Execution

• Manage end-to-end air export and import shipments, from booking through to final delivery

• Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs

• Create and maintain shipment files, completing MAWBs and HAWBs with accuracy and timeliness

• Submit AMS filings and EDI transmissions (FHL/FWB) as required

• Ensure all activities comply with international shipping regulations, company policies, and customer SOPs

Billing & Documentation

• Issue invoices to clients and agents promptly and accurately

• Review and confirm incoming subcontractor invoices within agreed timelines

Customer Service

• Respond to customer requests, advices, and claims with timely, professional communication

• Coordinate with overseas partners and internal teams to resolve issues and fulfil special requests

• Deliver