Manager, Tech Operation - Japan

Summary: The Coca-Cola Company is evolving into a more digital-first, data-driven enterprise to fuel sustainable growth, increase speed to market, and unlock new sources of value. Rapid advances in technology, data, and AI create a unique opportunity to   accelerate the KO system’s next chapter of growth by reimagining our core competitive advantages . Building on   a strong foundation   of modernized infrastructure, global digital experiences, early data capabilities, and proven use cases,   we are now   shifting from early wins to scaled, end to end impact on growth, productivity, and efficiency .   This next phase moves us from an analog world to a fully digitized one,   powered by a digital growth engine that embeds data, technology, and AI into our most critical business domains . Success will   require   more than technology implementation, it demands a strategic transformation of core capabilities, a   domain based, product centric operating model, and a cultural shift toward experimentation , data and technology fluency, and seamless partnership between business and digital teams.

Summary   The Manager, Technology Operations plays a critical role in ensuring   the stability , performance, reliability, and continuous improvement of the platforms and technology services that power Coke ON and enable Coca-Cola's digital transformation. Sitting within the Technology Delivery organization, this role serves as the operational bridge between engineering, architecture, product, infrastructure, cybersecurity, and business teams to ensure Coke ON consistently delivers value at scale.   As Coca-Cola accelerates adoption of cloud technologies, data platforms, automation, and artificial intelligence capabilities, operational excellence becomes increasingly important to   maintaining   Coke ON's business continuity and supporting growth. This role manages technology operations processes, monitors service performance, improves reliability, and drives operational readiness across Coke ON and related digital products and platforms.     Responsibilities include:   Manage day-to-day technology operations activities that support Coke ON and other enterprise applications, platforms, integrations, and digital products.   Monitor Coke ON's technology service performance and availability to ensure critical business operations are supported effectively.   Partner with engineering, infrastructure, cybersecurity, architecture, and product teams to   maintain   Coke ON's operational stability and service reliability.   Coordinate incident management, problem management, and root cause analysis activities to minimize business disruption and improve Coke ON's service quality.   Drive operational readiness activities for new Coke ON technology implementations, platform enhancements, and major releases.   Establish and   maintain   service level metrics, performance dashboards, and operational reporting that provide visibility into Coke ON's   technology   health and business impact.   Identify   opportunities to automate operational processes, improve monitoring capabilities, and increase efficiency through modern technology operations practices for Coke ON.   Support cloud-based operational environments and help ensure Coke ON platforms are   optimized   for performance, scalability, resilience, and cost efficiency.   Collaborate with cybersecurity and risk management teams to ensure Coke ON's operational controls align with security, privacy, compliance, and governance requirements.   Manage vendor and partner relationships related to operational support, managed services, and technology performance for Coke ON.   Contribute to business continuity, disaster recovery, and operational resilience planning activities for Coke ON.     Organizational Impact   Directly   determines   the reliability and business continuity of the Coke ON platform serving JKOU consumers and