Senior Manager, Success Architecture

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Senior Manager, Success Architects — Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. We are looking for a Senior Manager to lead the Success Architect team, a group of experienced ICs spanning AMER, EMEA, and APAC who serve as the technical backbone of Salesforce''s most strategic enterprise customer relationships. This role exists to make that team exceptional at scale: setting the vision, building the people, and ensuring Salesforce is deployed correctly and valuably in even the most complex enterprise environments. This is a role for a technical leader who understands the craft deeply enough to coach it, and has the customer-facing pedigree to elevate the team's impact across complex, global enterprise environments. You should have a proven track record leading technical customer-facing teams and possess deep expertise in the Salesforce platform. What We Do Our Success Architect team delivers expert-led, technical engagements that help Salesforce's largest enterprise customers deploy, integrate, and scale Salesforce as mission-critical infrastructure. Through deep product expertise and hands-on advisory, Success Architects guide customers through complex technical environments, from identity and security architecture to AI enablement, workflow automation, and platform extensibility, ensuring every customer can move from challenge to deployable solution at pace with Salesforce.

You will lead your team to serve a portfolio of Salesforce's largest and most strategic customers, ensuring those customers successfully adopt, deeply integrate, and continuously derive business value from Salesforce. You will develop the strategy, programs, and operational cadences to effectively leverage your team's technical depth and deliver best-in-class engagements across customer segments. As a member of our Customer Success leadership team, you will advocate for your customers and your team by driving alignment across Account Success, Product, and Support. You will build and develop a high-performing team that lives Salesforce's values, empowering your Success Architects to be the definitive technical resource for enterprise customers, guiding them through complex engagements and positioning Salesforce as mission-critical infrastructure. As a technical leader, you will directly influence customer health, retention, and expansion outcomes by ensuring your team delivers high-quality engagements across the full Success Architect portfolio, including identity management, Enterprise Mobility Management, Salesforce AI, migrations, workflow automations, and platform extensibility. You will contribute to Salesforce's Customer Success vision and strategy, and deliver team targets and key metrics through operational excellence and disciplined