Occupancy Planning Senior Analyst

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

SUMMARY The Occupancy Planning Senior Analyst provides operational support for JLL’s Occupancy Planning and Management platform, helping coordinate workplace planning initiatives, client engagement activities, reporting, and team processes across multiple regions. This role supports day-to-day occupancy planning operations through strong organization, communication, and process management while delivering light reporting and analytical support. The ideal candidate is highly collaborative, detail-oriented, and client-focused, with the ability to manage multiple priorities in a fast-paced environment. This position requires strong operational coordination skills, proactive communication, and the ability to foster productive relationships with clients, teammates, and cross-functional partners.

Occupancy Planning Support (40-50%) Facilitate onboarding of new hires to the Occupancy Planning team and maintain onboarding materials Serve as a Subject Matter Expert (SME) for Space Sharing processes, including training, reporting, client coordination/ communication, and remediation protocols Coordinate cross-regional workplace initiatives and operational tasks Maintain and continuously improve occupancy planning tools and templates Collaborate with cross-functional teams to support development of new tools, templates, and process improvements Establish and maintain document retention systems and team management protocols Support monthly and quarterly reporting activities Act as an Occupancy Planning representative for workplace systems and related operational processes Support miscellaneous operational and client requests as needed Change Management & Process Coordination (20–30%) Support occupancy planning process consistency and adherence to account deliverables Serve as a resource for client design guidelines impact to OP Support development request processes and coordination related to workplace systems and reporting Participate in annual Occupancy Planning Playbook updates to ensure current processes and standards are documented Organize and facilitate training sessions and meetings for cross-regional teams Maintain team distribution lists and communication resources Client Support & Relationship Management (10-20%) Function as a liaison for Lines of Business (LOB) client contacts and occupancy planning stakeholders Coordinate and facilitate recurring stakeholder forums and any other communications Maintain and update stakeholder guidance documentation and communication resources Respond promptly to client inquiries and operational requests with a solution-oriented approach Foster strong working relationships with clients, partners, and internal teams through proactive communication and dependable follow-through Client Deliverables & Reporting (5–10%) Support development and coordination of monthly and quarterly client deliverables Assist with reporting, data validation, and presentation materials Ensure accuracy and consistency across occupancy planning documentation and reporting outputs SUCCESS BEHAVIORS AND COMPETENCIES Communicate effectively across multiple levels of the organization Demonstrate understanding of client business drivers and operational priorities Anticipate client and team needs proactively Maintain strong attention to detail while managing multiple priorities simultaneously Demonstrate accountability