DI Order Management Analyst

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity: As a DI (Direct Import) Order Management Analyst, you will play a pivotal role in ensuring accurate, timely, and efficient processing of direct import orders. You’ll support global order fulfilment, collaborating with internal and external stakeholders to execute seamless end-to-end operations. This role is central on order processing - order intake, confirmation, release including interaction with internal partners Supply Planning and Logistics to ensure on-time delivery. What Your Impact Will Be: Order Management Process DI orders from intake through confirmation and release with high accuracy. Coordinate shipment instructions, stock allocation, label ordering and timely delivery in collaboration with supply chain partners. Manage the order book and ensure alignment with both internal standards and customer requirements. Submit compliance documents and support the order commit process. Customer Support Proactively address order changes due to supply constraints or customer requests. Act as a point of contact for inquiries related to delivery, compliance, and fulfilment timelines. Process Improvement Identify opportunities to streamline DI order fulfilment processes and contribute to continuous improvement initiatives. Analyse key performance indicators (KPIs) such as order accuracy, cycle time, and OTIF (On-Time-In-Full). Participate in new projects and pilot programs to support growth and operational refinement. Cross-Functional Collaboration Work closely with Logistics, Supply Planning, Sales, Finance, and local fulfilment teams. Maintain effective communication and workflow alignment between global and regional stakeholders.

Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. 3–5 years of experience in order management, merchandising, or sales operations, preferably in a fast-paced or seasonal industry such as toys or consumer goods. Technical Skills Strong proficiency in Microsoft Excel and PowerPoint; familiarity with Tableau, Cognos, or SQL is a plus. Foundational understanding of supply chain operations and compliance requirements. Language Proficiency Excellent written and spoken English; Mandarin is an added advantage. Soft Skills Strong communication, coordination, and problem-solving skills. Detail-oriented, well-organized, and capable of managing multiple priorities under tight timelines. Teamwork and Adaptability Collaborative and culturally aware team player with the flexibility to navigate cross-regional operations. Comfortable in a dynamic environment with evolving responsibilities and structure. Motivation and Learning Self-starter with a continuous improvement mindset and eagerness to contribute to long-term organizational success. Work Arrangements Maybe required to work during Malaysia public holidays Additional Information Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

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