Director Product Management - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The experience in healthcare can be complicated and hard to navigate, making what can already be a challenging time that much harder for Consumers and the operational teams supporting them. In an industry littered with competing and disconnected products, our Advocates play an important role to support our Consumers throughout their health care journey. This Director Product Management role is aligned to the Advocate Experience focusing on the operational processes and digital tool that enable our service and employee experience. The Advocate Experience journey exists to create the best employee experience to empower our operational teams to serve our Consumers in a timely manner with ease, accuracy, and compassion. This role is responsible for using Product Management best practices to set the vision for and execute a simplified omni-channel operational experience for our Advocates. An experience that delivers on the United Health Group mission, of helping members live healthier lives and making the health system work better for everyone. As a Director Product Management, you will drive the strategy for the Advocate Experience, focused on developing experience initiatives to enable the conversational experience of the future by reimagining the CRM's of today with an AI enabled convo-aware desktop to help Advocate's' expertly resolve issues and support Members through meaningful conversations. This Product Manager will leverage insights and analytics to develop a strong understanding of consumer and employee behavior, while partnering with the business to define key aspects of the end-to-end contact journey. The role involves partnering with a cross-functional team throughout the process - starting with problem identification and following through to implementation and measurement to develop high-value, modern, intuitive, and cross-channel experiences that speak our consumers' language and empower our Advocates. The individual in this role will be expected to use product and agile methodologies to transform healthcare experiences at speed and scale which ultimately, drive clear benefits for healthy consumer outcomes, better plan utilization, and increase financial savings, retention, and satisfaction. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office for a minimum of four days per week.

Strategy: Establish long-term strategic direction for various products within a particular consumer experience or journey based on consumer insights and business needs Planning: Define the customer outcomes, business impacts, and roadmaps for the products within experience. Proactively identify new customer needs and define the features that will solve them. Build and manage the product backlog for optimal value, making trade-offs as needed based on product vision, team capacity, desired business outcomes, stakeholder needs and added information to develop sprint plans Use Data to Drive Outcomes - Seeks to deliver viable ideas or learn fast and pivot by understanding pain points and experience analytics. Leverages consumer, operations, and clinical data plus feedback/behavior to drive business outcomes Delivery - Manages product, experience, lifecycle from conception to release,