Quality Excellence Manager (Photonics Connectivity Solutions)

The company built on breakthroughs. ​   Join us.​                                                                                Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​     How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​     ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​      ​Come break through with us.   Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.   Position Summary: This PCS Quality Excellence Manager is a key quality leader for Co-Packaged Optics (CPO) and Photonics Connectivity Solutions (PCS) customer specific portfolios, responsible for driving customer-focused quality strategy across manufacturing, suppliers, and products. This highly customer-facing role leads escalations, applies core quality methodologies (e.g., RCA, SPC, CAPA), and ensures early risk identification and mitigation. Partnering closely with Corning Customer Business Directors, Engineering, Technology, Operations(MFG), Supplier Quality, and Product teams, the QEM aligns customer requirements with manufacturing execution to protect customers and enable business growth.  This role will report to a senior level PCS Quality Excellence Manager.   Key Responsibilities:

Serve as the quality incident and escalation leader for assigned Co-Packaged Optics (CPO) / Photonics Connectivity Solutions (PCS) customer accounts, including triage, containment, cross‑functional coordination, root cause analysis, and CAPA. Act as the primary quality point of contact for key customers: support customer reviews, quality discussions, escalations, and joint improvement initiatives. Use data and risk‑based analysis to guide customer protection decisions, including inspection strategies, containment plans, and mitigation actions when systems or capability gaps exist. Facilitate post‑incident reviews and ensure action plans include clear owners, due dates, verification of effectiveness, and leadership visibility. Partner with Engineering, Manufacturing, Supplier Quality, and NPI teams to prevent recurrence and improve system capability over time. Support standardization of quality processes across internal operations, suppliers, and external manufacturing supporting CPO products. Drive adoption of data‑driven quality metrics, dashboards, and CoQ insights to support informed customer and business decisions. Champion quality culture, emphasizing prevention, accountability, and customer focus across the CPO ecosystem.

What You’ll Lead & Deliver: 🔹 Customer‑Focused Quality Leadership

Serve as the trusted quality partner for key PCS/CPO customers. Lead customer audits, operational reviews, and quality performance discussions. Translate customer expectations into clear internal quality