Deskside Services Technician

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Day to day varies from phone/email, project-based work Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications Support new hire deployments, as well as, RTO projects and office moves Network connectivity troubleshooting & control room support Maintaining hardware inventory in designated site pantry & inventory management tools Shipping and receiving of assets Supporting remote workforce – troubleshooting and diagnosing root cause of issues to resolution This role is 100% onsite in Chicago, IL Basic Qualifications: Minimum 3 years of Experience as Deskside Support Specialist (hardware configuration & support) Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications Experience troubleshooting utilizing remote support tools ServiceNow ticketing system experience Ability to troubleshoot first call resolutions while being able to multitask hardware related issues Experience in imaging workstations (desktops/laptops) VPN and VDI support experience Experience supporting End-User projects supporting IT & business operations Effectively work with cross functional teams to deliver on IT & business objectives Support Installs, Moves, Adds, & Changes Inventory management of corporate assets experience Enterprise printer support experience Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization Ability to lift 25 lbs.

Call center support experience, preferred Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/20/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs Role Location Hourly Salary Range California $26.30 to $36.30 Cleveland $26.30 to $36.30 Colorado $26.30 to $36.30 District of Columbia $26.30 to $36.30 Illinois $26.30 to $36.30 Maine $26.30 to $36.30 Maryland $26.30 to $36.30 Massachusetts $26.30 to $36.30 Minnesota $26.30 to $36.30 New York $26.30 to $36.30 New Jersey $26.30 to $36.30 Virginia $26.30 to $36.30 Washington $26.30 to $36.30 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and