Lead Platform Management Engineer

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren Global Technical Center three times per week, at minimum [or other frequency dictated by the business if more than 3 days].

The Infrastructure Platforms organization, that provides foundational technology platforms and services to enable innovation throughout GM IT, is pursuing a High Performance Computing (HPC) Platform Engineer to support a complex server & storage environment. The HPC team is a dynamic and fast paced group of professionals that designs, develops and maintains all IT infrastructure and solutions enabling GM to design and build the next generation of electric and other vehicles, driving real change in the most iconic automaker on the planet. Our team delivers unique enterprise-wide IT solutions in cutting-edge technologies such as supercomputing, cloud, vehicle engineering and real-time computing.  We offer challenging positions for passionate professionals looking to advance their careers and be a part of an IT organization focused on innovation, speed and business value.    What You’ll Do The ideal candidate possesses an understanding of functionality for multiple supported products and/or applications and of the practical business processes customers use when implementing the supported products. They should possess in-depth knowledge of High Performance Compute (HPC) architecture and infrastructure for client middle tier and server software and hardware, along with peripheral products. You will provide technical and business support to customers, demonstrating exceptional accuracy and proficiency in problem identification and diagnosis, even in highly complex situations. You will also have the ability to assess the impact and severity of an issue on the customer base (e.g., isolated vs. global issue). In addition, they will exercise independent judgment in escalating more complex problems and interpreting software and operating system logs/traces to identify issues. Furthermore, they should be capable of mentoring and guiding less experienced team members in fundamental procedures. As a trusted technical expert, you'll leverage your understanding of multiple supported products and/or applications, as well as the practical business processes customers use when implementing them. You'll bring deep expertise in High Performance Compute (HPC) architecture and infrastructure, supporting client middle-tier and server software and hardware, as well as related peripheral products. In this role, you'll provide both technical and business support to customers, applying exceptional accuracy and analytical skills to identify, diagnose, and resolve issues, even in highly complex environments. You'll evaluate the impact and severity of issues across the customer base, distinguishing between isolated incidents and broader global concerns to help drive effective resolution strategies. You'll exercise sound independent judgment when escalating complex problems and will analyze software and operating system logs and traces to pinpoint root causes. Beyond resolving technical challenges, you'll play an important role in developing team capability by mentoring and guiding less experienced team members on fundamental procedures and best practices. You'll be responsible for: Responsible for supporting the delivery, quality and efficiency of various team initiatives Work with other employees to enhance their analysis skills and deliverables Focus on data analysis and data manipulation to assess the state of all internal processes Partner with leadership on internal teams to document and improve internal processes via ongoing testing Participate and report on the ongoing investigation of issues Ensuring IT standards are met, production readiness processes are followed and a quality system product is delivered and turned over to Production Support personnel The role may also be called upon