IT Support Analyst III

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview Building a World-Class, Diverse and Inclusive Technology Team at TD We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway. TD IT Operations  is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support - you name it. There's room to grow in all of it.

About This Role We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. You'll join others in environment management, maintenance, monitoring, performance and incident management, as well as production support activities. There's meaningful work at every turn! Meaningful work is fueled by meaningful performance and career development conversations with your manager.  Here's some of what you may be asked to perform: Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk. Promptly schedule packaging and new applications releases, engage partners. plan parallel work streams when possible. Partner closely with key stakeholders to improve production environment stability. Provide effective, day-to-day applications and systems support: identify, assess, recommend, escalate, resolve, report, document, communicate. Provide quality service and solutions consistent with objectives and client requirements. Effectively handle incident management for outages. Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution. Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations. Identify, address application/data issues, cross-capability and cross-release issues that affect application integrity. Provide expertise to other functional areas (technology, trends and processes). Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment. Deploy base infrastructure components for all environments. May be involved in application deployment (“off the shelf” or in-house) and procurement. Follow change management procedures. ensure proper testing, sign-off, monitoring. Monitor system life cycles, ensure specifications