FLEX Senior Technology Analyst - ITAM

JOB SUMMARY The FLEX Senior ServiceNow Technology Analyst – IT Asset Management is responsible for the end-to-end domain architecture, design, development, and technical governance of ServiceNow capabilities supporting Software Asset Management (SAM Pro), Hardware Asset Management (HAM Pro), and the broader Technology Asset Management (TAM) ecosystem.

This role serves as the technical authority for SAM and HAM, ensuring the ITAM solution is optimized for lifecycle governance, data accuracy, automation, scalability, compliance, and enterprise integration, while also advancing the maturity and usability of the SAM and HAM Workspaces. The analyst is expected to evaluate, design, and deliver targeted workspace enhancements, including configuration and lightweight customization where appropriate, to ensure the SAM and HAM Workspaces are fit for purpose for Marriott’s operational, compliance, and reporting needs—without compromising upgrade safety or platform standards.

The analyst partners closely with the ServiceNow Platform team, CMDB/CSDM architects, SAM/HAM process owners, lifecycle managers, and cross functional stakeholders to identify workspace improvement opportunities, introduce intuitive workflows and role based experiences, and deliver value at speed while maintaining platform integrity, upgrade safety, and audit readiness.

CANDIDATE PROFILE Education and Experience Required

8+ years of experience working with the ServiceNow platform 5+ years of hands-on experience implementing or architecting SAM Pro and/or HAM Pro Experience operating in large, global enterprise environments with complex integrations Strong experience with CMDB architecture, CSDM, and Discovery data models Experience integrating endpoint management tools such as Intune, ServiceNow ACC-V, SCCM, or similar Working knowledge of software licensing models, compliance, and hardware lifecycle management Strong knowledge of the Software Development Lifecycle (SDLC) with hands‑on experience in Agile development methodologies

Preferred

ServiceNow Certified System Administrator (CSA) ServiceNow SAM Professional and/or HAM Professional ServiceNow Certified Implementation Specialist (CIS – ITAM, SAM, or HAM)

Own the domain architecture and technical design for ServiceNow SAM Pro and HAM Pro within TAM Serve as the technical authority and escalation point for ITAM domain architecture, integrations, and data model decisions Design scalable, upgrade safe solutions supporting the full asset lifecycle Ensure strong alignment between Asset Management and CMDB using CSDM standards Architect integrations between ServiceNow and enterprise systems (Procurement, Finance, Intune, endpoint management, inventory tools) Establish technical standards, design patterns, and architectural guardrails for SAM/HAM Partner with TAM, Procurement, Finance, Security, and Operations to translate business requirements into technical solutions Support platform upgrades and adoption of new ServiceNow SAM/HAM capabilities

Expected Outcomes

Increased enterprise visibility across hardware and software assets Accurate and trusted Asset–CMDB alignment supporting operational and financial decision making Improved software license compliance and reduced audit risk Automation of the procurement to asset lifecycle, reducing manual effort and cycle time Improved data quality from discovery sources (e.g., Intune, ServiceNow ACC-V, SCCM) and procurement integrations Scalable, standardized architecture supporting global TAM expansion and maturity Reduction of technical debt through upgrade safe, out of the box first design Enhanced reporting and insights enabling cost optimization, lifecycle planning, and risk management

CORE WORK ACTIVITIES Architecture Strategy & Governance

Define domain level architectural standards, patterns, and best practices for SAM Pro and HAM Pro Review and approve solution designs,