Customer Service Representative | Technical Support

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Customer Service Representative | Technical Support

Columbus, Ohio

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Overview Success Profile Testimonials Trending Rewards Responsibilities

Attentive listener. Problem solver. Tech savvy. Sounds like you? If so, a career as a Customer Service Representative, Internet/Voice, at Spectrum may be right for you. With a passion for solving problems and an eagerness to learn, you can achieve your financial and career goals here. At Spectrum, our connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives. As a Customer Service Representative, Internet/Voice, you will work from one of our call center locations where you will help optimize the high-speed services for our internet and voice technology, using diagnostic tools and troubleshooting guides to provide efficient resolution. We provide a comprehensive training program to help you become a subject matter expert on our products and services while you create positive experiences for our customers and achieve your financial goals. While six months of customer service experience is preferred, as a member of our team, you’ll have the tools and resources needed to build a long and successful career with us.

Full-time

Entry-level

Paid on-the-job training

Hourly

Career progression opportunities - earn more as you grow

Success Profile

What does it take to be a successful Customer Service Representative, Internet/Voice, at Spectrum? Here’s what we're looking for.

Resilient Empathetic Patient Positive Adaptable Strong communicator

Day in the Life How We Prepare You Unlimited Opportunities to Grow

Our Customer Service Representatives provide excellent service and solutions to help create positive connections and experiences for our customers. As a member of our team, you will:

Listen actively to analyze common technical issues related to internet and phone Ask probing questions to gather details on the issue Show understanding and deliver information clearly and politely to build rapport Utilize company tools, resources, and your subject matter expertise to troubleshoot and resolve technical issues Use de-escalation techniques to remain composed during challenging interactions Participate in team coaching sessions and team meetings

Your Schedule Shift start times vary based on business needs and to ensure we’re providing our customers with the support they need during peak times.

A career at Spectrum offers more than just a job—it’s an investment in your future. We provide the tools and resources you need to succeed, with robust career development programs designed to help you unlock your potential. Beyond formal training, our team provides hands-on support in the classroom and on-the-job to ensure you are comfortable and confident in your new role.

Paid Training Customer Service Representatives participate in comprehensive, paid training to learn all about our products and services. Your learning journey includes:

On-site and instructor-led classroom training Real-time and on-the-job training sessions Peer mentoring and regular coaching sessions Ongoing updates to ensure your