Manager, LATAM Site IT Delivery Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Technology Operations Support Job Category: People Leader All Job Posting Locations: Las Condes, Santiago,, Region Metropolitana de Santiago, Chile Job Description: DePuy Synthes is recruiting for a   Manager, LATAM Site   IT   Delivery Lead, located in Chile, Brazil, Costa Rica.

The   Manager, LATAM Site IT Delivery Lead   is responsible for   end ‑ to ‑ end   delivery of   on ‑ site   and regional technology services, ensuring stable, secure, and   high ‑ quality   IT operations across supported LATAM locations. This role partners closely with business leaders, global IT teams, and vendors to translate business needs into reliable technology solutions, drive operational excellence, and lead continuous improvement initiatives. The position plays a critical role in enabling manufacturing, commercial, and corporate functions through dependable technology services and strong site engagement , and reports into the DePuy Synthes Technology organization .

Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.   Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.   Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.   Lead incident, problem, and change management activities to minimize business disruption and ensure   timely   resolution of issues.   Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.   Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.   Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.   Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Education   Bachelor’s degree   required   in Information Technology, Computer Science, Engineering, or   a related   field.   Master’s degree (MBA or MS) preferred.   Experience and Skills   Required:   6 -8   years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.   Technical skills including knowledge of end‑user computing,   network   and infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments.   A bility to align technology services to operational and commercial business needs, manage budgets, and prioritize demand effectively.   P roven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.   Experience managing