Ariba IT Support Lead

About Carrier    Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  corporate.carrier.com  or follow Carrier on social media at @Carrier.

Summary The Senior Ariba IT Support Developer leads the design, delivery, and technical ownership of solutions on the organization's SAP Ariba procurement platform. As a recognized subject matter expert, this role architects complex multi-module solutions and integrations, drives platform reliability and continuous improvement, mentors developers and support analysts, and partners with Procurement, Finance, and IT leadership to shape the Ariba roadmap. Serves as the top technical escalation point, owning vendor escalations and leading major enhancement, release, and transformation initiatives end-to-end.

Grade Expectations Delivers complex, cross-module Ariba solutions with minimal supervision; sets the technical direction for enhancements, integrations, and platform health initiatives. Recognized subject matter expert across multiple Ariba modules; defines best practices, configuration standards, and design patterns adopted by the broader team. Mentors and coaches P1/P2 developers and support analysts; leads code and design reviews, and drives onboarding and capability uplift across the team. Leads large initiatives and drives improvements across teams — including automation, incident reduction, root-cause elimination, and release governance. Operates effectively in ambiguity — frames problems, evaluates trade-offs, and influences organizational direction within the Ariba/procurement technology domain. Proactively identifies and remediates quality, reliability, and security risks; partners with product, support, business, and vendor teams to deliver durable outcomes.

Lead the design and architecture of SAP Ariba solutions across modules (Buying & Invoicing, Sourcing, Contracts, Supplier Lifecycle & Performance, and Ariba Network), ensuring alignment with enterprise standards and the procurement roadmap. Serve as the top technical escalation point for complex, cross-module, and cross-system issues; lead expert-level root-cause analysis and drive permanent resolution of recurring problems. Architect, develop, configure, and govern Ariba solutions — including custom forms, approval workflows, catalog management, business rules, and reporting. Lead the design, delivery, and support of integrations between Ariba and ERP systems (SAP S/4HANA / SAP ECC) via CIG (Cloud Integration Gateway), middleware, and APIs; establish integration standards and monitoring. Own high-severity SAP vendor escalations; manage strategic vendor engagement for platform issues, enhancements, and roadmap alignment. Lead Ariba quarterly release cycles end-to-end: assess release impacts, drive regression strategy, coordinate stakeholder communications, and govern change adoption. Partner with Procurement, Finance, and business stakeholders to shape enhancement priorities and translate business strategy into a technical roadmap and delivery plan. Lead major enhancement projects, upgrades, and rollouts — including solution design, requirements refinement, configuration, testing strategy, and deployment governance. Drive continuous improvement across the Ariba platform: automation, self-heal, observability, incident