Senior Business Manager

Senior Business Manager Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The Role As Senior Business Manager to the GVP of Product Delivery and Innovation, you will work closely with the PD&I leadership, CEG Geo aligned teams and APEX product leaders as a trusted extension of their vision, leadership, and voice. In this role, you will connect dots across the organization, surface insights and emerging trends, and help ensure operational excellence in the day-to-day running of the business. You will lead and support strategic initiatives, collaborate cross-functionally, and play a central role in shaping and amplifying the leader’s intent and messaging. What you get to do in this role: Strategic Execution & Decision Support Act as a trusted advisor to the PD&I GVP delivering data-driven insights and operational guidance that inform strategy, execution, and tradeoffs. Lead high-priority, ambiguous initiatives end-to-end, supporting executive decision-making through structuring complex business problems, developing hypotheses, driving analysis, and translating insights into clear recommendations and executive-ready narratives. Proactively identify and drive initiatives and continuous improvements. aligned to PD&I’s vision and mission. Partner cross-functionally with the business partners including Operations, Finance, HR, Communications, and other teams to ensure alignment and drive seamless execution. Operating Cadence & Governance Own the operating rhythm of the organization including leadership team regular performance updates, QBRs, executive readouts, Summer Strategy, and Annual Operational Planning for the team. Drive leadership team effectiveness through shaping LT session content, off-sites, and decision forums to ensure meetings are structured and results-driven while improving clarity, alignment, and follow-through. Leadership Effectiveness Prepare strategic documentation, briefings, and presentations to support PD&I leadership forums and the PD&I GVP’s participation in global CEG & APEX forums. Plan and facilitate LT staff meetings: set agenda inputs, ensure discussions are efficient and outcomes-focused, and track follow-through on commitments. Manage the engagement across PD&I teams and cross-functional partners, ensuring the right people are connected at the right time. Communication Alignment Serve as the connective hub across CEG & APEX by pre-wiring discussions, aligning stakeholders, and ensuring work is coordinated, polished, and decision-ready ahead of executive review. Shape executive and organizational communication, drafting written updates and supporting live forums (all-hands, AMAs, keynotes) to ensure consistent, clear, and effective messaging. Serve as a subject-matter expert on priority initiatives by managing executive inquiries, developing action plans, and overseeing related communication strategies Proxy & Stakeholder Representation Act as the PD&I GVP’s proxy in internal settings when required: ELT coordination, cross-functional meetings, and stakeholder alignment calls. Act as an internal influencer, fostering collaboration and a high-performance culture across PD&I. Qualifications Qualifications To be successful in this role you have: AI-First: