Senior Vice President, Cash Management Manager

Senior Vice President, BTS Debit Card Operations Manager – BNY A.M.P. Operations – Global Payments and Trade Platform We’re seeking a future team member for the role of Senio r Vice President, BTS Debit Card Operations Manager – BNY A.M.P. (Banking as a Service) Operations to join our Global Payments and Trade OperationsPlatform . This role is located in Pittsburgh, PA and Lake Mary (Northern Orlando), FL . About BNY A.M.P BNY A.M.P. (Assets, Movements, Platforms) is BNY’s Banking as a Service Solution which allows organizations to embed self-branded banking into their offerings—backed by BNY’s safety, compliance, and operations—via modular capabilities and APIs. Institutional clients can set up accounts, ACH/Checks, Debit Cards, bill pay, statements, tax reporting, fraud protection, and white-label portals, with consultative support and a dedicated team for back office and product support.

BNY is seeking a Senior Vice President to provide strategic and operational leadership for the Debit Card Operations and Debit Card Disputes functions within BNY A.M.P. This leader will be responsible for overseeing the teams, processes, controls, servicing models, and stakeholder engagement required to support debit card programs delivered to clients and their end-users. This role is accountable for ensuring the organization delivers a high-quality, well-controlled, and scalable operating model across debit card servicing and dispute management. The Senior Vice President will lead day-to-day operations while also driving process improvement, risk management, service excellence, organizational change, and cross-functional coordination across internal partners, client-facing teams, and third-party service providers. The ideal candidate will bring deep operations leadership experience, strong knowledge of Regulation E and debit card dispute requirements, and demonstrated success leading organizational change, team restructuring, and operating model transformation in complex financial services environments.

Strategic Leadership Lead and reimagine the overall operational strategy for Debit Card Operations and Debit Card Disputes within BNY A.M.P. Develop and execute a scalable service model that supports client growth, business needs, regulatory expectations, and operational excellence. Establish priorities that improve client experience, end-user support, operational efficiency, and control effectiveness. Drive continuous improvement initiatives across servicing, disputes, case management, reporting, and escalation processes. Partner with senior leadership to align the debit card operating model with broader BNY A.M.P. business objectives. Lead organizational redesign efforts to ensure team structures, roles, and workflows are aligned to business demand, service expectations, and future-state operating goals. Operational Oversight Oversee the end-to-end execution of debit card operational processes, including card servicing support, maintenance activities, inquiry management, exception handling, and dispute operations. Ensure operational teams are delivering timely, accurate, and consistent support for clients and end-users. Lead oversight of dispute intake, investigation support, case progression, service-level adherence, and resolution practices. Ensure dispute operations are executed in alignment with Regulation E requirements, internal procedures, and established servicing standards. Monitor volumes, trends, escalations, and operational performance to proactively identify risk, service gaps, and improvement opportunities. Ensure clear ownership and accountability across all processes and team responsibilities. Risk, Control, and Compliance Maintain a strong risk and control environment across debit card operations and disputes. Ensure activities are performed in accordance with internal procedures, regulatory expectations, card network requirements, and audit standards. Provide