Job Title Customer Service Agent - Bakersfield Airport BFL

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Customer Service Agent - Bakersfield Airport BFL

Location

Bakersfield

Category

Customer Service/Support - Customer Service/Support

Job ID

2026-560451

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. Enterprise Mobility has an exciting opportunity for a Customer Service Agent . The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. The pay for this position starts at $19.00 / hour. This position is located at our Bakersfield Airport location at 3701 Wings Way STE 209, Bakersfield, CA 93308 We offer a robust Benefits Package including, but not limited to: Paid time off Employee discount Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development The schedule available: Sunday: 2pm - 10:30pm Monday: 2pm - 10:30pm Tuesday: Off Wednesday: Off Thursday:2pm - 10:30pm Friday:11am - 7:30pm / 2pm - 10:30pm Saturday: 11am - 7:30pm / 2pm - 10:30pm Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

We are hiring now for immediate openings. Responsibilities include: Greets and answers customer questions and provides assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both. Identifies and attends to the customer by name, verifies rental agreement and reservation Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction Provides all customers with undivided attention while assisting them Prepares all rental and return documents accurately and completely Offers all customers assistance with directions, maps, local area information and appropriate service