Application Configuration Analyst - Field Mobility Systems

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate’s skills, work history, experience level, and other relevant qualifications. Location: Position is currently remote but may work at or visit a facility based on business need or be required to report regularly to a FirstEnergy Location such as Akron, OH; Greensburg, PA; Reading, PA; or Fairmont, WV locations. An IT Application Configuration Analyst on the Field Mobility Systems team is responsible for enhancing, maintaining, and supporting applications, hardware, and network connectivity that support FirstEnergy Utilities mobile field workers and Fleet services. You will be assisting with supporting current as well as implementing new and next generation mobile field execution platforms. What you’ll do: Learning and understanding the business processes associated with supported applications. Developing application interfaces, maintaining reports, and vendor package applications. Understand system interface design & data flows to support complex inbound and outbound interfaces. Developing technical designs that meet business needs and support the company’s strategic direction. Properly leveraging the correct technology for the defined requirements. Follow IT Change Management and Incident ticket processes. Work on cross-functional teams to accomplish overall IT projects and objectives Consistently deliver high quality results. Constantly look for better ways of solving technical problems and improving solutions. Manage and support mobile deployment of 2500+ Field worker computers and network connectivity solutions. Administer, support and enhance FirstEnergy’s GPS asset tracking and telemetry system. Administer, support and enhance FirstEnergy’s Fleet management systems. Support FirstEnergy’s Field worker remote work execution systems. Documenting processes/procedures and specifications for supported applications. Developing clear documentation for completed products. Document processes/procedures and specifications for peers Working independently or with business analysts to support requirements gathering and test scenario identification. Unit, integration, performance and stress testing support for application enhancements, upgrades, and patches. Create and execute unit test plans related to product enhancements, implementations, patches, or upgrades Investigating and resolving problems with supported applications in a production support environment. Collaborate with software vendors on issue identification & resolution, installation of software, and routine software patching. Solving complex problems and troubleshooting functionality for issue identification. Respond to 2nd/3rd level support requests that are related to Field Mobility technologies. Supporting FE Operations during emergencies and storm-related activities and travel to various FirstEnergy locations. Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations). An employee hired at Level III or IV, will be expected to perform the above responsibilities with greater proficiency and in a more independent