Operations Manager, Integrated Customer Solutions (Fly in/Fly out - 14/14)

Work Location Type: Onsite   About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit  www.grainger.com.     Compensation: The base salary for this role ranges between $ 76,880 - $ 105,710, with eligibility for an incentive target of 5% which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade.  Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills.  The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.  Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy.   Principle Function:  Reporting to the Market Manager, the Operations Manager, ICS will work at the Customer Facility providing day-to-day strategic leadership in building a high performing, engaged  team who delivers service excellence, profitable sales growth, continuous improvement, to support Grainger Canada’s customer, and the contractors on site. Work Location & Schedule: This is a fly-in/fly-out (FIFO) position out of Edmonton, AB supporting our mining client on site in Hope Bay, Nunavut. The successful candidate will work a  14 days on / 14 days off  schedule, with  camp accommodations provided during the work rotation.

All travel to and from the site is arranged and covered by the company. While on site, you will reside in a fully serviced camp environment.

Principle Duties & Responsibilities: People Leadership:

Demonstrates, excels and leads front line team members in their understanding and commitment to the Grainger Principles.

Supervise and lead the frontline SSR’s in day-to-day operations to drive an exceptional customer experience

Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program Work with the SSR team with the preparation of customer quotes, contracts, and advise on pricing strategies Monitor team member productivity and motivate team to reach company goals and objectives

Completion of BBSO with team members  Ensure compliance to the EHS plans and policies at site

Ensure Team Member training is completed as per customer and Grainger requirements and the training records are retained/up to date and documented on the Training Matrix   Ensure incidents are reported as per the customer onsite process   Ensure team members are abiding by the best practices including housekeeping practices, inspections, completing FLHA’s - supervisors/managers are reviewing and signing off on the FLHA’s and records are retained at locations as per the company record retention schedule.  Ensure Life Saving Rules are communicated to all team members and ensuring all team members are following the Life Saving Rules  Ensure customer and Grainger EHS policies, procedures and guidelines, notices and bulletins are communicated and practiced/followed by all team members

Ensure compliance of workforce with provincial regulations, codes and approved Grainger Canada operating practices

Monitor productivity to ensure team members are achieving operational KPI’s  Participate in