Client Facilities Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join our team as a Client National Facilities Manager where you'll work with a geographically dispersed team to drive strategic client engagement and oversee facilities management service delivery. You'll develop and maintain key relationships with clients and stakeholders through regular site visits, while building strong connections with functional leads and operational staff at all levels. The role involves managing monthly operational reporting processes, co-chairing meetings, and supporting the Relationship Director in developing service specifications. You'll also handle internal reporting requirements, oversee client portals including audits and training, and collaborate with Business Development teams on growth opportunities. Additionally, you'll monitor facilities team site attendance to ensure proper asset validation, safety inspections, and condition assessments, all while assisting the Relationship Director in nurturing strong client relationships across assigned entity portfolios.

Serve as key liaison between JLL and client stakeholders, developing and maintaining relationships through regular site attendance, co-chairing operational meetings, and engaging with entity staff across assigned portfolios. Develop and execute operational strategies aligned with organization goals, ensuring consistency and compliance across assigned Entities. Oversee preparation of monthly operations reports, attend and minute operational meetings for nominated entities, and maintain oversight of client portals including regular audits and training facilitation. Assist in scoping, drafting, and finalizing Schedule 12s in coordination with workstream leads and support internal reporting requirements including PDCM, compliance reports, and annual business planning updates. Track maintenance requirements, review and align asset registers, and ensure compliance management and financial oversight for assigned Entities. Monitor regular site attendance by facilities teams to ensure asset capture/validation, safety inspections, site condition assessments, building fabric inspections, and client engagement activities are conducted. Collaborate with Business Development team to update and maintain repository of collateral for growth opportunities across assigned entities. Identify process improvement opportunities to streamline operations, eliminate inefficiencies, and resolve difficulties with minimal disruption to business-as-usual activities. Provide 24/7 support for afterhours services and serve as key contact for facilities management within the Entities portfolio. Collaborate on budget development, including Entity-specific budgets coordinated with JLL Finance, Regional Operations Teams, and operational expenses (Travel & Expense). Establish and monitor KPIs aligned with client feedback, annual scorecards, and performance objectives set with Property Management team. Ensure compliance with regulations and JLL business conduct guidelines while proactively identifying and mitigating operational risks. Maintain workplace health and safety standards, including reporting near misses and incidents according to CMO reporting tool and escalation matrix protocols. Prepare regular performance assessments and develop reporting solutions to support the Facilities Management Vertical and provide insights to WoAG Senior Leadership Team for strategic