SAP Service Delivery Engineer

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SAP Service Delivery Engineer

3132

Remote

Altria Client Services

Virginia

Ready to help ensure the reliability, security, and performance of the SAP platforms that power a Fortune 500 business? Join Altria's technology organization and help govern and optimize enterprise SAP services. Collaborate with infrastructure, security, compliance, in conjunction with business teams while delivering outstanding operational outcomes. The  SAP Service Delivery Engineer  is a hybrid role located in  Richmond, VA , but we are open to a remote working arrangement for the right candidate.   The Service Delivery Specialist supports the governance, operational oversight, compliance, performance, and continuous improvement of Altria's SAP services. This role is a key liaison among SAP system administration, security, functional, engineering, MSP, project, and business teams. It ensures services are delivered reliably and securely, meeting operational, contractual, and regulatory requirements.   What you will be doing:

Supervising SAP service operations, including system health, availability, capacity, transport activity, batch processing, interfaces, incidents, and service requests. Coordinating with SAP Basis, security, functional, infrastructure, and managed service teams to ensure timely resolution of operational issues and customer concerns. Supporting compliance and governance activities, including SOX controls, access reviews, privileged access management, audit evidence collection, and remediation tracking. Developing and maintaining service scorecards, performance measurement reports, SLA performance metrics, operational analytics, and executive-level reporting materials. Coordinating vendor and managed service provider performance by