WAM-Senior

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Service line – EY - GDS Technology Consulting: L2 Client Services Support – WAM Platform- Senior At EY, we’re all in to shape your future with confidence.  We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.    About Global Delivery Services Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.   The Opportunity We are seeking an experienced Business Analyst with strong expertise in Asset & Wealth management domain who can be responsible for resolving L2 escalated client and platform issues within a JIRA-driven, SLA environment, ensuring accurate resolution and minimal disruption. Act as a key link between L1, operations, and technology teams to deliver high-quality support, seamless coordination, and a consistent client experience.   Your Key Responsibilities

Ticket Management: Handle and resolve L2 escalations via JIRA within SLA/TAT, maintain clear documentation Triage Validation: Review and validate/re-prioritize triaged tickets from L1 based on impact and severity Issue Diagnosis & RCA: Analyse complex issues (transactions, portfolio discrepancies, NAV/pricing) and perform root cause analysis Platform Analysis: Investigate across Order Management System (OMS), Portfolio Management System (PMS), Customer Relationship Management (CRM), reporting systems, coordinate with tech team for defect fixes Data Validation: Reconcile holdings, transactions, NAV, and valuations across front-end and backend systems Stakeholder Coordination: Collaborate with L1, Ops, Tech, Product, Compliance for timely resolution Risk & Control: Ensure audit readiness, compliance adherence, and issue tracking Continuous Improvement: Identify trends, reduce repeat incidents, and enhance SOPs/knowledge base

Skills and attributes for success Preferred Skills

Domain - Asset Management Technical: JIRA or similar servicing tools Professional: Strong problem-solving, ownership, stakeholder management; ability to work in high-volume SLA environments

Good to Have

Advanced Excel, MS Office, SQL (Intermediate), Visio, BI or similar tools CFA/FRM or progress toward certification is a plus.

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