Director, Care & PACS Digital Services - Japan

Summary: Job Title   Director, Care and Public Affairs and Communication Services Digital Services, Japan   Our Digital Transformation   The   Coca ‑ Cola   Company is evolving into a more   digital ‑ first ,   data ‑ driven   enterprise to fuel sustainable growth, increase speed to market, and unlock new sources of value. Rapid advances in technology, data, and AI create a unique opportunity to accelerate the KO system’s next chapter of growth by reimagining our core competitive advantages. Building on   a strong foundation   of modernized infrastructure, global digital experiences, early data capabilities, and proven use cases, we are now shifting from early wins to scaled,   end ‑ to ‑ end   impact on growth, productivity, and efficiency.   This next phase moves us from an analog world to a fully digitized one, powered by a digital growth engine that embeds data, technology, and AI into our most critical business domains. Success will   require   more than technology implementation, it demands a strategic transformation of core capabilities, a   domain ‑ based ,   product ‑ centric   operating model, and a cultural shift toward experimentation, data and technology fluency, and seamless partnership between business and digital teams.

Overview   The Director, Care and Public Affairs and Communication Services Digital Services, Japan plays a critical role in advancing   Coca ‑ Cola’s   digital transformation by delivering innovative,   data ‑ driven   solutions across customer care and public affairs and communication services. This role bridges digital capabilities with business priorities in Japan, ensuring that digital products and platforms enhance stakeholder engagement, strengthen brand reputation, and enable responsive,   insight ‑ led   decision making.   Operating within a   product ‑ centric   digital model, this leader partners closely with business stakeholders, global digital teams, and regional leaders to translate transformation priorities into scalable digital solutions. The role focuses on embedding data, automation, and artificial intelligence into care and communications workflows, driving measurable improvements in customer experience, operational efficiency, and enterprise reputation management.   This position requires strong   cross ‑ functional   collaboration, an ability to   operate   within a matrixed global environment, and a deep understanding of how digital capabilities can enable modern communication ecosystems and customer engagement strategies in a complex market like Japan.     What You will do for us   Lead the design, development, and deployment of digital products supporting customer care and public affairs and communication services, aligned with enterprise digital transformation priorities   Translate business needs into digital solutions by partnering with commercial, public affairs, and communication teams to enable   data ‑ driven   engagement strategies   Embed data, analytics, and artificial intelligence into care and communication processes to enhance responsiveness, personalization, and insight generation   Drive adoption of digital platforms and tools, ensuring consistent usage and measurable business outcomes across stakeholder groups   Collaborate with global and regional digital teams to align   Japan ‑ specific   solutions with enterprise architecture, standards, and product strategies   Champion a   product ‑ centric   operating model by prioritizing user needs, continuous improvement, and measurable value delivery   Enable integration of customer feedback, social listening, and communication analytics into   decision ‑ making   frameworks   Identify   opportunities to automate workflows and streamline operations to improve efficiency and reduce manual effort   Manage vendor and partner ecosystems to deliver   high ‑ quality   digital capabilities that align