Staff Customer Experience Strategist

Staff Customer Experience Strategist at Intuit

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Staff Customer Experience Strategist

Category Customer Success, Customer Experience

Location Mountain View, California ; San Diego, California; San Francisco, California; Tucson, Arizona

Job ID 22674

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview We are seeking two exceptional Staff Customer Experience Strategists to elevate the experience for Intuit's expanding Workforce Solutions portfolio, including Advanced Payroll, HR & Worker Management, and our new Administrative Services Organization (ASO). These roles sit at the intersection of AI-powered innovation and human expertise, with a drive to make complex workforce management experiences simple, effortless, and trusted, whether you're a small business running your first payroll or a growing mid-market company managing a complex workforce. As part of the GBSG Customer Success team, you will own the End-to-End (E2E) experience design for critical Workforce Solutions and ASO flows, directly supporting Intuit's Transform Foundational Experiences pillar. A core part of this role is ensuring that as customers scale, from small business to mid-market, the experience scales with them, removing friction at every stage of growth. You'll champion the voice of business owners navigating some of the highest-stakes decisions they face: paying their people, staying compliant, and managing their workforce without the cost of dedicated in-house experts. Reports to the GBSG Services Senior Customer Experience Manager. Locations:  Mountain View, CA / San Francisco, CA /  San Diego, CA / Tucson, AZ /  Responsibilities Strategic Thinking & Business Partnership Translate Intuit's Workforce Solutions strategy into actionable CX programs,