Strategic Partner Deal Manager

The Operations Service Center, part of Microsoft Business Operations, supports Volume Licensing, Industry Solutions, and Unified customers in transacting with Microsoft. We drive efficient, timely, high-quality, and compliant execution while delivering world-class customer experience. Our team brings deep expertise in contracting, order management, billing, supplier management, and customer and partner engagement.   As a member of our team, you will coordinate and manage business-critical revenue processing for an assigned coverage area, including a major field operating unit in Volume Licensing or Services or an external partner. You will establish consistent, repeatable processes at regional and global levels while delivering strong experiences for internal and external stakeholders. You will join a results-focused team that collaborates to solve complex problems and invests in developing people.   The Strategic Partner Deal Manager serves as a trusted advisor, enabling compliant deal execution and maximizing revenue realization across an assigned strategic partner portfolio or major field operating unit. The role manages a critical deal pipeline, provides visibility into deal complexity, volume, and timing, and identifies risks to support accurate, on-time processing. In partnership with Field Sales, Commercial Solutions, partner organizations, Partner Enablement Managers, Partner Development Managers, and Transaction Services, the Partner Deal Manager advises on multimillion-dollar transformational deals and helps shape contracting, billing, and related capabilities. The role drives operational excellence across Sales and Operations by addressing process gaps, improving performance, and aligning teams including Legal and Corporate Affairs, Contracts and Negotiations, Credit and Collections, Finance, and Processing.

Define and execute partner engagement strategy, driving engagement upstream with Tier 1 and Tier 2 partners to improve deal shaping, strengthen stakeholder alignment, and reduce execution risk.   Lead partner commercialization readiness by aligning with Launch and Implementation teams to establish scalable enablement models and consistent operational execution.   Own partner experience innovation through forums, roadshows, feedback channels, and engineering partnerships to drive product and process improvements.   Champion adoption of Frontier solutions to accelerate operational efficiency, innovation, and business transformation across the partner ecosystem.   Establish performance management and continuous improvement frameworks leveraging business metrics, executive reviews, and partner feedback to improve deal quality, execution velocity, and partner satisfaction.   Lead cross-functional collaboration with global and regional Channel Partner organizations to strengthen alignment with partner sales teams and improve quarter-end readiness and execution.   Drive operational excellence across the partner ecosystem through scalable governance, readiness, and execution models that improve business performance and partner outcomes.   Own execution and governance of complex Volume Licensing opportunities, partnering across sales, deal desk, partner, operations, credit, invoicing, and trade teams to ensure compliant and timely revenue processing.   Lead pipeline risk management by identifying operational and compliance risks early, supporting complex opportunities, and reducing downstream execution challenges.   Serve as the lead escalation point for critical partner- and deal-related issues, ensuring timely resolution, stakeholder alignment, and adherence to operational governance processes.

Minimum / Required Qualifications: Master's Degree in Engineering, Business, Operations, Supply Chain, Finance or related field AND 2+ years process management, process execution, process optimization, or related