Implementations - Sr Professional II

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Implementations - Sr Professional II What does a great Implementations Analyst, Sr. Professional do?   As an Implementation Analyst, Sr. Professional on the Bank Solutions eCommerce and Business Banking implementation team, you will assist in implementation, training, consulting and support of software.  Implementations may be part of a larger conversion or a single product installation.  As part of the role, the Implementation Analyst will need to work on building relationships across various groups across Fiserv to deliver solutions.

Lead strategic and high-priority implementations, training, consulting and configuration of Configure Digital software, Fiserv’s next generation banking solution product. Implementations may be part of a larger conversion or a single product installation Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues. Provide project oversight and solve critical problems Review project deliverables and ensure it meets acceptance criteria. Work on building relationships across various groups across Fiserv to deliver solutions Engage directly with the client from the project kickoff through go-live Assess client business need, identify solutions, and manage requirements (within the defined Configure Digital solution) Manage product configuration setup and updates Conduct validation of configurations and connectivity testing Oversee Post go-live warranty support for Fiserv clients as requested by Fiserv, until handover to client services Maintain and update documentation, as applicable Manage multiple projects Provide client training and production (go-live) support Coordinate client schedules, hosted tenant provisioning, and core interface activities. Monitor project plan to meet expected timelines. Assist with managing client expectations. Thoroughly track, organize, document and communicate all product implementation related activities for each client. Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors. Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues. Walk clients through setup, testing and procedures, including conducting training and client presentations. Provide occasional after hours support, as well as ability to adjust shift and work additional hours to support client implementations. Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams. Assist with documentation / review of implementation procedures. Projects may also include data mapping, code validations, and go live support via phone or client onsite support. Perform other duties as assigned What you'll need to have : 2+ years of experience with customer facing projects or in a client support role Financial Services Industry experience Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics) What would be great to have: Bachelor's degree in Computer Science, Management Information Systems, Finance, Accounting or Business