Director, Global Investigations

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and services that support the entire travel journey. Our platforms - including Booking.com, Priceline, Agoda, KAYAK and OpenTable - utilize advanced AI, machine learning and other innovative technologies to simplify and personalize the travel experience for consumers and partners in over 220 countries and territories. Our mission is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X @BookingHoldings. This role is eligible for our hybrid work model: Two days in-office. At Booking Holdings, our values are the principles that guide us and give us purpose.  Our collective commitment to our value of Absolute Integrity is woven into everything we do. The Director, Global Investigations Services, will be a key member of our Compliance & Ethics team, responsible for designing, implementing, and continually improving our global investigation program.  The Director, Global Investigations Services, will report to the VP, Investigations and will partner closely with all brands and subsidiaries globally to drive effective compliance investigations across the business. In this role you will get to: Work with the VP, Investigations, to identify and design strategic priorities for the investigation program and work with all brands and subsidiaries globally to implement the priorities and investigations program effectively.  Complex stakeholder management skills needed to align and implement across brands and functions. Drive continuous improvement of the investigation program, the management of the investigation docket, and ways of working with key stakeholders across brands globally, including: oversee concern-raising hotline, including intake, triage, and assignment of all concerns with the ultimate goal of continuously improving the speak-up culture review, design, and lead improved ways of working with other functions (HR, Security, Legal, etc.); monitor the effectiveness of our investigation program in detecting, and responding to potential violations of law, regulations, and internal policies and controls and be responsible for needed and effective responses, including engagement with law enforcement when needed;  continuously improve and maintain the investigation program consistent with published guidance on effective investigations; and maintain comprehensive and up-to-date knowledge and understanding of the legal  and regulatory requirements and developments relating to investigations across diverse jurisdictions Lead day-to-day management of global investigation docket, including oversight of concerns from triage and case assignment to case closure and review of investigation reports to ensure quality and consistency; mentor and advise investigators located across BKNG globally; Engage with senior business leaders and Legal, HR, and other stakeholders in connection with investigation progress, outcomes, and trend reporting, including with executive leadership Leverage technology to enhance investigation program effectiveness.  Play a critical role in defining key investigation metrics and developing and deploying processes, systems, and tools to monitor, measure, and report on investigation outcomes and trends; ensure meaningful and consistent reporting of investigation metrics; drive data analysis to support improved risk assessment by compliance teams Work across brands and with diverse stakeholders to ensure proportionate and consistent discipline, appropriate remediation, and root cause analysis in the wake of investigations   Develop investigation program presentations, dashboards, reports, and other materials for senior management, business leaders, and other relevant stakeholders Lead, manage, and partake in other strategic initiatives and special projects as needed What you have: JD or equivalent required Experience investigating complex compliance concerns in a matrixed