Senior Software Engineer - FDE

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.      Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.      As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Location:  Palo Alto, CA   Department:  Engineering   Reports To:  Director, Forward Deployed Engineering   About  Uniphore   Uniphore  is  The Business AI Company . We enable businesses to rapidly adopt, significantly  transform  and  immediately  unlock value through AI. Inspired by the simplicity of consumer AI and with a deep understanding of the scalability and security  required  for businesses – we provide a platform that allows business users to effortlessly harness agentic AI, tapping into enterprise knowledge that is grounded in their own proprietary data.    Through our core principles of providing  composable ,  sovereign  and  secure  AI, we are committed to unlocking AI’s potential as a transformative force for businesses – with openness, trust, and scalability provided by an AI solution that is unmatched by any other.    Our  Business AI Cloud  is a complete AI platform to power the Agentic Enterprise. It unifies data, knowledge, models, and agents in a secure, composable stack — enabling business users to deploy AI agents instantly and IT leaders to scale trusted, enterprise-grade applications   About the Role   As a  Senior Forward Deployed Engineer (Sr. FDE)  at  Uniphore , you will take technical ownership of strategic AI solution deployments and  lead  the architecture, prototyping, and delivery of customer-specific applications on our Agentic AI platform. This role demands a deep technical skillset, sharp solution thinking, and the ability to guide both customers and internal teams through complex, high-stakes AI projects.   You're  not just coding -  you're  solving some of the most exciting challenges and problem solving in enterprise AI rollout, spanning enterprise data pipelines, multi-agent orchestration/ workflows  and RAG/SLM finetuning.

Lead the technical solution design and implementation of large-scale Agentic and Knowledge AI solutions for key enterprise clients.   Act as the primary technical point of contact during solution development and post-deployment optimization.   Own and execute projects end-to-end: from integration design to agent workflows and full-stack delivery.   Customize platform components as needed—integrating new APIs, building reusable tooling, or extending platform logic.   Collaborate closely with cross-functional teams internally and with customers to ensure solution success.   Provide structured feedback to Platform Engineering and Product on feature gaps and customer pain points.   Contribute to technical best practices and accelerate solution delivery through reusable assets, frameworks, and documentation.   Champion observability, monitoring,  versioning  and telemetry to ensure trustworthy and auditable AI agents.   Stay current on RAG, LLM/SLM advancements, Agentic AI tooling, vector/graph databases, retrieval optimizations, multi-modal systems, evaluation frameworks, GPU/Infra trends, fine tuning techniques, security/ guardrails