Senior Manager - PAS WKFA - National - CNS - PC - WORKFORCE ADVISORY - Hyderabad

Requisition Id: 1734168   As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity  : Senior Manager-National-PAS WKFA-CNS - PC - WORKFORCE ADVISORY - Hyderabad National : National comprises of sector agnostic teams working across industries for a well rounded experience. CNS - PC - WORKFORCE ADVISORY : At EY, People Consulting professionals help clients' in strategically aligning their people agenda with broader business goals. By placing Humans@Center of the transformation journey, we help organizations drive sustainable change through the power of their workforce. Our approach enables clients to reimagine their future workforce—ensuring they have the right talent, with the right skills, in the right roles, at the right cost—ultimately turning their people strategy into a competitive advantage. The key fields of play are: Organization and Workforce Transformation- Integrated approach to align business and workforce strategies with current and future operating models by applying capabilities such as scenario modelling, org design, workforce planning & analytics as well as talent strategy, leveraging our proprietary, award-winning EY Organization & Talent Hub. Change Experience & Learning - Working with clients to define the new Workforce Experience including New Ways of Working (Agile, Design Thinking, Digital, Problem Solving, Collaboration) as well as accelerated adoption through our digitally-enabled Change Experience tracked via Change Insights and Digital Learning via our EY Noggin Labs platform. Purpose, Culture and Leadership - Align leadership and cultural programs with clients’ business strategy, purpose and operating model, adapting to the changing needs of their customers and building modern leadership and talent capabilities to drive efficiency and innovation. HR Transformation, Systems and Rewards - Re-imagining and digitizing the HR function, including HR strategy, HR service delivery model, HR cloud technology as well as transforming employee policies and rewards to align with business and individual objectives. Your key responsibilities Technical Excellence

Role Overview EY is supporting a global client in establishing and operating a Shared Services Center (SSC) through a Build-Operate-Transfer (BOT) model. The Senior Manager will serve as the BOT Service Delivery Lead and will be responsible for overseeing day-to-day SSC operations, service delivery performance, stakeholder management, governance, transition execution, and transfer readiness throughout the BOT lifecycle. The role will act as the operational leader between the Client, EY BOT Governance Team, and SSC Delivery Organization to ensure successful establishment, stabilization, scale-up, and eventual transfer of operations while maintaining service excellence and achieving agreed business outcomes. This position requires strong experience in Shared Services, Global Capability Centers (GCCs), Managed Services, Service Delivery Management, and large-scale transformation programs. Key Responsibilities BOT Service Delivery Leadership Lead and oversee day-to-day service delivery operations for the BOT-managed SSC. Own operational performance, SLA achievement, KPI management, and customer experience outcomes. Establish and maintain governance mechanisms supporting operational excellence. Manage operational risks, issues, dependencies, and escalation