yoinka

Engineer - Operations Support 4A

Genpact

1401-GIPL: Prestige Technology Park IV, BangaloreMid
Sign in to applyVerified 5h ago
Location
1401-GIPL: Prestige Technology Park IV, Bangalore
Work model
On-Site
Level
Mid
Posted
20h ago

Skills

AWSAngularAzureCI/CDDockerGenAIGraphQLJavaJavaScriptKubernetesPythonRESTReactSQLSpring

About this role

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Engineer - Operations Support 4A at Genpact — 1401-GIPL: Prestige Technology Park IV, Bangalore | Yoinka