CSR I Operations(Lawrence, KS)

Maximus is looking to hire a CSR I to support our SOS program. This position is responsible for providing Data Entry, Clerical and Phone Based Support for the multiple projects in the Shared Operational Services Department. The position requires excellent organizational skills, the ability to analyze, document, resolve and/or escalate issues while providing excellent customer service. The CSR I Operations reports directly to the Customer Service Supervisor. The CSR I Operations, when unsure how to respond to the caller, will consult a Customer Service Representative II. This is a temporary, full time role that will require you to work onsite at our Lawrence, KS location.

Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Works on assignments that are routine in nature, with responsibilities easily learned on the job - Perform repetitive clerical steps such as document verification, photocopying, compiling records, filing, distributing, and scanning mail using a desktop scanner. - Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. The process would be to receive and count mail daily, then enter the count into an Excel document. - Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments Other: - Maintains up-to-date knowledge of project regulations and policies - Exhibits strong problem-solving capabilities - Works independently with dependable and accurate results - Maintains positive attitude and works well under pressure - Adheres to Privacy Act and confidentiality of information processed

- High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently.

- High School diploma or equivalent with 0-1 years of experience - Ability to lift 40 lbs - Ability to pass a federal government security background check - Must be available to work onsite at our Lawrence, KS office.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com .