QA Manager, China

Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Lead QA activities for POS platforms and integrated retail applications in an Agile delivery environment. Define and execute a comprehensive quality strategy that emphasizes shift-left testing, risk-based testing, and continuous quality improvement. Drive an automation-first approach, ensuring maximum test automation coverage across functional, regression, integration, and end-to-end testing. Establish proactive quality gates and monitoring practices to identify performance, scalability, reliability, and operational risks early in the SDLC. Champion the adoption of AI-assisted testing solutions to improve test design, test generation, defect prediction, and test execution efficiency. Collaborate with Product Managers, Architects, Developers, Business Teams, and regional stakeholders to ensure quality requirements are embedded from the planning phase. Lead testing efforts across POS, payment integrations, inventory management, OMS, CRM, loyalty, e-Invoice, and other connected retail platforms. Define and maintain test strategies, test plans, automation frameworks, and quality metrics. Lead end-to-end validation of critical retail business processes across integrated systems to ensure seamless operation in both digital and physical store environments. Analyze production incidents, identify root causes, and implement preventive quality measures to improve system stability and customer experience. Monitor and report quality KPIs, release readiness, automation effectiveness, defect trends, integration health, and performance risks to stakeholders. Lead, mentor, and develop regional QA engineers while building a scalable quality engineering capability for the China region and fostering a culture of accountability, innovation, and continuous learning. Collaborate effectively with global QA and engineering teams to standardize best practices, leverage reusable quality assets, and align regional quality objectives with global standards. Establish and govern quality standards across external vendors, implementation partners, and third-party solution providers, ensuring alignment on testing methodologies, quality metrics, defect management, and release readiness. Drive cross-functional and cross-vendor quality alignment by facilitating collaboration, issue resolution, risk management, and accountability across multiple delivery teams.

8+ years of experience in Software Quality Assurance or Quality Engineering. Minimum 4+ years of experience leading QA teams or managing quality initiatives. Strong experience testing POS systems, retail applications, and enterprise integrations. Proven experience with Agile/Scrum methodologies and large-scale enterprise systems. Hands-on experience designing and implementing test automation frameworks. Experience with performance testing and proactive identification of performance bottlenecks. Experience validating end-to-end retail business processes across multiple integrated systems. Experience managing QA delivery across multiple vendors, implementation partners, and geographically distributed teams. Familiarity with AI-enabled testing platforms and modern quality engineering practices. Experience with test management and defect tracking tools such as JIRA and Xray. Strong understanding of retail technology ecosystems and complex third-party integrations.