Process Specialist

Key Responsibilities: Verify, create, modify, servicing, update the information and the client records for Distribution Partner within defined SLA. Review, analyze and process transactions in accordance with business process documents Ensuring customer satisfaction and strive to meet service standards by demonstrating accuracy with attention to detail, timely and methodical transaction processing Demonstrates ability to work on routine matters with minimum supervision Demonstrates continuous learning by updating job knowledge with available resources resulting in positive impact at work Ability to be flexible and multitasking by accepting ownership for accomplishing new and different requests assigned by supervisor Ability to use own initiative in team environment Provide timely response to queries from internal and external stakeholders Compliance to PGS policies and Flexibility as per business needs Develop strong partnership with peers, mentors, support functions and leaders Qualifications Education: GraduateBachelors degree (any stream) Skill Set: Working knowlege on MS Office tools specifically MS Excel . Minimum of 1-2 years� experience in back office. Insurance and Financial Institution experience preferred Excellent written and verbal communication skills , Analytical skills, Willingness to work in shifts Multitasking and effective decision making . Strong Customer service skills Other: Good knowledge of Finance Domain and Industry