SI Service Support Engineer L2

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SI Service Support Engineer L2

Taipei

Taiwan Prov.

7/29/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Be responsible for the local first-line maintenance of the system with Client’s R&D remote second-line support. 1.Deliver Project contents: - Software installation, configuration, integration, and self-testing - Do System Acceptance Test and User Acceptance Test with customer - Carry out the official launch of the function - Provide daily observation results and overall observation reports - Provide training to customers on how to use system function 2.Maintenance work contents： - Customers Service of consulting and troubleshooting - Edit the Basic Scripts code under R&D’s instruction - Be familiar with Excel, especially, pivot tables and functions (such as Vlookup) is a plus - System troubleshooting in time: After received notification from TWM admin, we need to reply by phone within 2 hours and solve the initial problem. Further, on site to handle the situation within 4 hours and provide 7x 24-hour emergency troubleshooting. **Work location will be dependent on the customer needs - NanKang, BanQiao, NeiHu,SanChung,AiGuoEastRoad or XinYiRoad

Mandatory Skills: Telecom Telco Cloud Orchestrator

.   Experience: 1-3 Years