Senior Vice President, Business Continuity/Recovery Manager

You'll make an impact in the following ways: Supports the development and execution of the resiliency strategy for the Payments Enablement Platform, ensuring critical payment services remain resilient, recoverable, and compliant with regulatory expectations. Acts as deputy to the Platform Resiliency Lead and serves as the primary point of coordination for day-to-day resiliency activities across Payments technology, operations, product, risk, and business stakeholders. Leads execution of resiliency programs, including dependency management, recovery planning, resilience testing, scenario exercises, threat-informed testing, and remediation management. Coordinates response efforts during major incidents affecting critical payment services and supports post-incident analysis, corrective action tracking, executive reporting, and regulatory communications. Oversees resiliency governance processes, ensuring risks, issues, audit findings, and regulatory commitments are appropriately documented, tracked, and remediated. Supports engagement with regulators, internal audit, Operational Risk, Compliance, and Enterprise Resiliency functions regarding resiliency capabilities, testing results, and program maturity. Drives resiliency initiatives supporting critical payment infrastructures, financial market utilities, and payment networks, including SWIFT, Fedwire, CHIPS, RTP, FedNow, and related payment ecosystem dependencies. Maintains platform resiliency inventories, critical service mappings, recovery strategies, impact assessments, and supporting documentation necessary to demonstrate operational resilience. Develops executive-level reporting, committee materials, regulatory submissions, and management updates related to platform resiliency performance and readiness. Partners with engineering and architecture teams to ensure resiliency requirements are incorporated into platform design, change management, and technology modernization initiatives. Coordinates global resiliency activities across multiple regions and supports development of a strong resiliency culture through training, awareness, and stakeholder engagement.

Experience leading operational resiliency, business continuity, recovery, risk, or technology resilience programs within financial services. Strong understanding of payment systems, critical business services, operational resilience frameworks, technology recovery, and incident management. Experience working with regulators, auditors, and senior executives. Demonstrated ability to lead complex, cross-functional initiatives across global organizations. Excellent written and verbal communication skills with experience preparing executive and regulatory materials.